FAQS
Why should I buy from Grace Loves Lace?
Everything at Grace Loves Lace is designed with comfort, luxury and movement in mind. We know what women want, and that's to feel incredible, without sacrificing comfort. All of our products are ethically and sustainably produced, so you can feel good wearing a brand that's been made sustainably and ethically.
Quelle est votre politique de remboursement ?
We do not offer refunds on our products unless a genuine manufacturing fault is found. Refer to our Returns & Exchanges page for more information
What is your return policy?
You may exchange your GRACE purchase subject to adherence to our terms for either an exchange or credit note. For hygiene purposes, this does not apply to earrings. An exchange or credit note is accepted within 7 days of you receiving your item. Please contact our Customer Experience Team on cx@graceloveslace.com to arrange.
For more information, read our full Returns & Exchanges policy
It says you are out of stock for what I am looking for?
If we are out of stock in a particular size you are after, please fill out the notification form and we will contact you as soon as we know when the stock will be back in. Alternatively, you can reach out to our online stylist team who might be able to help you.
No, we do not partner with any stockists, the only place to purchase a GRACE product is through our online store.
Quels sont vos frais d'expédition ?
Shipping costs are calculated at checkout based on your delivery destination. Refer to our Shipping & Delivery page for more information.
Dois-je payer des droits et taxes à l'importation ?
Des droits d'importation et des taxes peuvent être applicables dans votre pays. Nous recommandons toujours à toutes nos mariées internationales de vérifier auprès de leur service d'importation/douane pour une estimation des coûts, afin que vous soyez conscient de tous les frais que vous pourriez avoir à payer.
Dans quels pays livrez-vous ?
We ship to over 80 countries worldwide. Visit our Shipping & Delivery page for more information.
How long does shipping take?
AUSTRALIE
Si vous êtes situé en Australie, votre robe sera envoyée par Australia Express Post, DHL ou TNT, ce qui prend entre 1 et 4 jours ouvrables pour arriver et 3 à 7 jours ouvrables pour l'Australie occidentale. Notre équipe d'expédition vous enverra les informations de suivi afin que vous puissiez suivre votre colis.
LE RESTE DU MONDE
All international orders (outside of Australia) are sent via UPS Express or DHL which takes between 3-10 business days to arrive. Our Dispatch team will send you tracking information so you can track your package.